Technical Support for Installers

If you are an installer of CDVI products and you require help or advice with an installation, please get in touch with our Technical Support team. We’re available from 8:45am to 5:15pm Monday to Friday.

  • Web chat – click the blue icon in the bottom-right of this page.
  • Email – send your message to support@cdvi.co.uk. Photos of your installation are always helpful with resolving your query!
  • Phone – give us a call on +[44] (0) 1628 531 300 during our opening hours.
  • Website – leave us a note on our Contact page with details of your query and we’ll get back to you as soon as possible.

Remote support

If you’re on site and need help with our software, don’t panic!

Call us on +44 (0) 1628 531 300. We’ll give you a code – click the button below, input the code, and we’ll help you from there.

A black keypad is mounted on a white wall as an outstretched hand presents a white access card credential to it

Are you sure you need us?

The CDVI Support Centre is there to help you find quick and easy answers to your questions. Everything is organised into categories to help you navigate, or you could try searching your query at the top.

This person was very helpful and friendly. This is the best support I have ever had from any company. Keep up the good work because it's rare these days.
Feedback from webchat support

Test & repair service

Do you have DIGIWAY door operators or ievo biometric readers that aren’t working and are out of warranty?

We’re now offering a test and repair service. From 1st January 2023, you can send these items back to us. A standard £50.00 +VAT will be charged for product testing. If any repairs are made then we will additionally charge for parts and labour, plus carriage for the item’s return.

Millthorpe School York signpost

Case Studies

Looking for inspiration? Take a look at our Case Studies to see examples of previously-installed successful projects around the country.

Find out how other installers have used access control, door automation, and video entry solutions to meet and exceed their customers’ expectations.

A woman with red hair sits at a laptop concentrating on what's on the screen, with a pen in her right hand ready to take notes

Manuals & Software

Looking for the right manual to help you with your installation?

Need to download the software to start you on your way?

Check our Downloads page where you’ll find key documentation and easy links to download software and firmware directly onto your device. (You’ll need to be logged in to your website account to access the page.)

CDVI Academy trainee learning how to use ATRIUM access control with ievo biometric fingerprint readers

CDVI Academy

Free, friendly training from the experts. Come and learn on-site at our dedicated facility in High Wycombe, or join a webinar. You'll even get a fancy certificate!